Dear Residents and Families,

We are pleased to announce that we are now using an automated resident family notification system. We will be able to notify you right away if there is an outbreak in our facility, a power outage, a special event, or share other important news. This new service will allow our staff to spend more time focusing on providing direct care for your loved ones. These notices will go out by voice call by default, for those of you who prefer email you will receive messages by email. Please feel free to ask any questions or let Noreen know if you would like to change the mode of communication.

We are also happy to say that we are finally transitioning to our new call bell system in January. This system is a pendent system that will allow for faster response times for resident care. For example, if your loved one falls or needs assistance in the dining room or in the hairdresser, they will be able to push the pendent and it will be broadcasted over the walkies with their location. The current call bell system will remain in place for emergencies such as power outages.

The last change took place in Mid-December as we severed our contract with Comcast Cable, we moved to Retirement TV, you may have noticed that some of the TV’s changed, we opted to provide the TVs at no additional cost for the residents and families.

Please do not hesitate to ask any questions you might have, thank you for your patience with all our changes!