We Love Hearing From You!

Nothing makes us happier than hearing first-hand how pleased residents and their family members are with our care. Below are just a few examples of stories from our different Cottages.


“Thank you for your amazing care, love, and dedication to our Dad (Don) and Betty and all the residents at Columbia Cottage. Dad is healthier now than he has been in years!”

“Thank you for all you are doing to keep our loved ones safe and comfortable during this difficult time. You give new meaning to essential and we keep you in our prayers as it is difficult to find words to express our thanks. Sending a virtual kiss there to mom and please send our heartfelt admiration to all those providing care and nurturance.”

“We are grateful to all of you for continuing to provide such excellent care for all residents. Everyone at Columbia Cottage is giving so much of themselves.”


“My sisters and I wanted to thank you all for your dedication to the residents. This cannot be an easy time for any of you. Keeping the residents safe, while worrying about your own families must be very stressful. Since we are unable to send food or flowers as a thank you, please accept these cards as our thanks. Wherever you place them, hopefully they will remind you that the families of the residents recognize your efforts on their behalf.”

“Just wanted to say thank you to all of your staff for the wonderful care you have taken of my Mom and Dad-Bill and Betty-during this terrible pandemic! All of you have gone out of your way to keep them protected and safe and I appreciate all that you have done. They always say they are getting great care and great meals. Thanks for washing Mom’s hair. I know she really needed that! Thanks a million for all you do. I know we picked the best place for this at this time of their lives!!!”

“Thanks for taking care of my Mom and giving me peace of mind for the past 3 years. You all are very special, and I couldn’t have asked for better care. This place makes you feel warm and at home. I know I made the right choice by putting her here.”

“Many warm thoughts are sent especially for you, with much appreciation for the many things you do. Thank you. We sincerely appreciate the exceptional care you give to our Dad, Phillip, 24/7. We are truly grateful for your devotion to the well-being of others. Be well!”


“I wanted to thank all of you for coming to work during this scary and extra ordinary time to take care of my mom, Gloria, and all the other residents. I know you are all risking your health & safety to take care of my loved one and I want you to know how much I appreciate it! Although I don’t have enough words to thank you, I have enclosed a small token of appreciation. Wish I could do more. Thanks again & may God bless you and your families!”

“Hope your day is filled with smiles, laughter, and special moments to remember always. Happy Easter! Thank you for the heartfelt care you give, especially during the pandemic.”

“I just wanted to let you all know how much we appreciated the care and kindness that you all gave to Bill. I cannot think of one time during either of his stays that he was not greeted with a smile and cared for with dignity. Your support and kindness to our family during difficult times is very meaningful.”

“For all that you are doing for the residents during this challenging time, I send a heartfelt, Thank You! So many times, I find you in my thoughts. For nearly 5 years you cared for and watched over my mom. With genuine affection and good humor, you made her days better in every way.”


"At the end of a second shift, my dad was nearing his death. Members of that shift knocked on the door and asked if they could each come in and say goodbye to dad. One by one, they came to him, kissed him, hugged him, and expressed their feelings. The staff formed a half circle around him while my mom and I held dad until he took his last breath. After he passed, each staff person shared a story or a memory. We cried, we laughed, we remembered. The level of support and caring I felt that night was palpable."

“Hope and happiness, joy and laughter…and special people like you! We appreciate very much the excellent care you give to Mom and all the residents!”

"This is a very special place and from the moment we walked in the front door, we knew this could be “home” for our Mom.  As difficult a decision as it was to place our loved one in assisted living, it is such a gift being able to have her live here.  All of the staff are so helpful, kind and caring and we witness it on a weekly basis.  Due to their unique skills, it feels like Mom is continually surrounded by “family and friends” who take care of her physical and medical needs, yet also show her genuine care and concern."  

“Pop Pop was always a “people person” who ran into someone he knew wherever he went in the Reading area. He’s fortunate to have so many wonderful people with him now. Just a reminder to each of you that your work is so appreciated. Your kindness, caring ways, and skills always matter.”

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