Privacy Policy

To provide solutions and services that respond to your Assisted Living needs, The Horst Group and Columbia Cottage collects certain personal information about you, or, if you are a business, your employees (as described under The Types of Information We Collect). We respect the privacy of our customers. Our personal information handling practices are regulated by law, and this Privacy Policy describes those practices.

The Horst Group

Columbia Cottage – Collegeville, LLC

Columbia Cottage – Hanover, LLC

Columbia Cottage – Hershey, LLC

Columbia Cottage Linglestown

Columbia Cottage – Wyomissing Hills, LLC

This privacy policy summarizes the policies and practices of each of the companies listed above, herein knows as Columbia Cottage, regarding the collection, disclosure and confidentiality of nonpublic personal, financial or health information that we maintain about you, or, if you are a business, your employees. We are committed to protecting your privacy. We want you to understand what information we collect about you, or your employees, and how we use that information.

The Types of Information We Collect

We collect nonpublic personal, financial and health information about you and, if you are a business, your employees from the following sources:

• Information that we receive from you on applications or other forms (such as your name, address and date of birth).
• Information about our clients’ transactions with us; this information may include, but is not limited to, payment history.
• Information we receive from a consumer-reporting agency; this information may include, but is not limited to, a driving record or insurance score report.
• Information obtained during conversations with you or observed during visits to your premises.
• Information gathered during the course of managing a claim for you (such as medical bills, provider information and medical records).

To collect customer information from the above-stated sources, Columbia Cottage may use the following means of communication to gather information: written, in-person, telephone, SMS, facsimile, electronically and online.

How We Disclose Information with Non-Affiliated Third Parties

We do not share information about our customers, or former customers, with non-affiliated third parties other than as permitted or required by law. For example Columbia Cottage may share all of the information listed above with non-affiliated third parties for, including but not limited to, the following reasons:

• Information that is necessary to protect the confidentiality or security of our clients’ records.
• Information that is necessary to investigate and resolve client disputes or inquiries.
• Information that is required by individuals or entities who are assessing our legal compliance.
• Information that is required for Columbia Cottage to comply with the law.
• To an actuarial or research organization for the purpose of conducting actuarial or research studies.
• Information that is necessary to protect against or prevent fraud, unauthorized transactions, claims or other liability.

Examples of non-affiliated third parties with whom we are permitted or required by law to share information with are partnering healthcare providers who have mutual clients, Agents of the PA. Department of Human Services, Area Agency on Aging, Long term care ombudsman program, and Protection and Advocacy systems associated with disabilities and mental illness.

How We Share Client Information with Affiliated Parties

We do not share client information with any affiliate.

Mobile Opt ins, SMS Content, and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.

How We Protect Information

We restrict access to non-public personal, financial and health information about you and your employees to those employees and outside service providers who need to know that information to provide products or services to you. We use a secure Internet and e-mail provider to protect the confidentiality of electronic communications. Appropriate action would be taken against any employee who impermissibly shares client information. We regularly review our security measures and employee education programs to help protect this information and when we share information with nonaffiliated third parties, we require that they have standards to keep this information private.

Dispute Resolution

Any controversy or claim arising out of, or relating to, our privacy policy, or the breach thereof, shall be settled by arbitration in accordance with the rules of the American Arbitration Association, and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

Reservation of the Rights to Disclose Information in Unforeseen Circumstances

In connection with potential unforeseen circumstances, such as compliance with regulatory agencies or the sale or transfer of its interests, the Columbia Cottage reserves the right to sell or transfer your information (including, but not limited to, your address, name, age, sex, zip code, state and country of residency and other information that you provide through other communications) to a third-party entity that: 1) concentrates its business in a similar practice or service; 2) agrees to be the Columbia Cottage successor in interest with regard to the maintenance and protection of the information collected; and 3) agrees to the obligations of this privacy statement.

Who to Contact Regarding Privacy Matters

You can contact Marketing Office, by phone at 717-581-9929 by email to info@columbiacottage.com or by mail addressed to The Horst Group, Columbia Cottage Privacy Manager, P.O. Box 3320, 320 Granite Run Drive, Lancaster, PA 17604-3320.